PLEASE PRINT AND RETAIN A COPY FOR YOUR RECORDS
Returns and Refunds:
PLEASE REMEMBER TO CONTACT CUSTOMER SUPPORT TO OBTAIN YOUR RETURN NUMBER (RMA) PRIOR TO SENDING ANY PRODUCT BACK OR YOU WILL NOT BE ISSUED A REFUND
Refunds are for
product costs only. We are unable to refund shipping and handling costs. We want you to be pleased with your product. You may return any sealed and unopened item purchased from us for any reason within Thirty (30) days of your purchase date. If your
account is approved for a refund and issued an RMA, procedures are to send back
the full, unopened thirty (30) day supply, in the original packaging, within
thirty (30) days of receipt, via an RMA you can obtain by telephone by dialing
1-800-385-2561 or via email at Info@NutraSkin.com. Please make sure you package returned items well, place your RMA outside of the package, include your name and address. Please note we must receive this return within 30 days of the date we issue an RMA, or a refund will no longer be issued. It is recommended, but not required to also purchase insurance or delivery
confirmation services. We will not provide credit for packages not received or
All other refund requests, including, without limitation, untimely cancellations, opened products, damaged products or products with damaged seals may be eligible for a partial refund, in our sole and complete discretion. Without the RMA, we cannot issue a refund. Please contact us at 1-800-385-2561 or via email at Info@NutraSkin.com if there is a problem with the order you received. Returns are processed promptly upon receipt. Refunds are typically made in the same method used to place the order. Refunds on issued RMAs will be for the product charge and/or the cost only, not the shipping and handling charges. We reserve the right to refund you via the card used to purchase the product, or by check.Returns should be sent, along with an RMA, to the attention of:
NutraSkin- Returns,13266 Byrd Dr Suite 631, Odessa FL 33556.
Orders are shipped via U.S. Postal Service. Except for returns, shipping is free for all auto-shipment orders. Products damaged during shipping must be reported within two (2) business days of receipt to receive credit. We do not directly sell products in any jurisdiction other than the United States of America and may reject orders where the stated delivery address is outside the United States. In the event of a backorder, your trial bottle will be shipped as soon as stock replenishes, estimated up to 10 business days. In the event of a backorder, the trial date will be extended as many days from the order date until product ships.